How to deposit funds?
How to withdraw?
How to bind a wallet address?
Is it necessary to bind personal information?
※Please note that UTown's official customer service will not ask you to deposit to a wallet address generated outside the website, nor provide game account management services. Please beware of fraudulent customer service scams.
Do I need to meet a turnover requirement for deposits?
※Note: If you have received promotional bonuses that require wagering, you must meet the wagering requirements before making a withdrawal.
How is the withdrawal fee calculated?
※UTown does not charge a percentage-based withdrawal fee on member's withdrawal amount. Please use it with confidence.
How to register?
Cannot receive verification code during registration
※ Email: If you cannot receive the email verification code, please check if you have entered the correct email address. If you have entered the correct email address and still have not received the verification code, please check your "All Mail" or "Spam" folder. If you still cannot find it, please contact UTown's official customer service for assistance, and someone will help you as soon as possible.
Cannot receive verification code for withdrawal
※GA binding tutorial: Download the Google Authenticator app from the app store and click on UTown Wallet to select withdrawal. You can find the area for binding GA below. By scanning the QR code or verifying the key, you can quickly link UTown to GA. In the future, you don't need to receive verification codes via SMS or email. You can directly use the six-digit verification code that changes every 30 seconds on GA to authorize withdrawals. If you want to learn more or have any operational issues, please contact UTown's official customer service. A specialist will be there to assist you promptly.
How to receive withdrawal verification code while abroad
※GA binding tutorial: Download the Google Authenticator app from the app store and click on UTown Wallet to select withdrawal. You can find the area for binding GA below. By scanning the QR code or verifying the key, you can quickly link UTown to GA. In the future, you don't need to receive verification codes via SMS or email. You can directly use the six-digit verification code that changes every 30 seconds on GA to authorize withdrawals. If you want to learn more or have any operational issues, please contact UTown's official customer service. A specialist will be there to assist you promptly.
How to calculate UTown membership level?
How can I check my membership level?
Unable to find game hall
※ UTown cannot be responsible for connection quality issues caused by VPN network providers. If you experience poor connectivity, please try changing your VPN connection and clearing your cache.
What is U-Reward?
※ U-Reward tutorial: Click the upper right corner to open the member menu, click U-Reward, copy your U-Reward link to share with friends. You can check the amount of cashback returned by U-Reward through the sharing list.